[FIX] helpdesk: add migration fix script

helpdesk_extras/scripts/fix_helpdesk_migration.py

@@ -0,0 +1,127 @@
+# -*- coding: utf-8 -*-
+import logging
+from odoo import api, SUPERUSER_ID
+
+_logger = logging.getLogger(__name__)
+
+def run(env):
+    """
+    Fix script for helpdesk_extras migration logic.
+    1. Ensures all templates are migrated to workflow templates.
+    2. Ensures all helpdesk.template.field are linked to workflow templates.
+    3. Forces form regeneration for ALL teams.
+    """
+    _logger.info("=" * 80)
+    _logger.info("STARTING POST-MIGRATION FIX SCRIPT")
+    _logger.info("=" * 80)
+
+    # 1. Check for unmigrated teams (still have template_id)
+    teams_with_legacy = env['helpdesk.team'].search([
+        ('template_id', '!=', False)
+    ])
+    
+    if teams_with_legacy:
+        _logger.info(f"Examples of unmigrated teams: {teams_with_legacy[:5].mapped('name')}")
+        count_fixed = 0
+        for team in teams_with_legacy:
+            try:
+                # If team has workflow_template_id, just clear template_id
+                if team.workflow_template_id:
+                    team.write({'template_id': False})
+                    count_fixed += 1
+                else:
+                    # If not, try to find matching workflow template by name
+                    template = team.template_id
+                    workflow = env['helpdesk.workflow.template'].search([
+                        ('name', '=', template.name)
+                    ], limit=1)
+                    
+                    if not workflow:
+                        # Create if doesn't exist
+                        workflow = env['helpdesk.workflow.template'].create({
+                            'name': template.name,
+                            'description': template.description,
+                            'active': template.active,
+                        })
+                        _logger.info(f"Created missing workflow template: {workflow.name}")
+
+                    team.write({
+                        'workflow_template_id': workflow.id,
+                        'template_id': False
+                    })
+                    count_fixed += 1
+            except Exception as e:
+                _logger.error(f"Error fixing team {team.name}: {e}")
+
+        _logger.info(f"Fixed {count_fixed} teams with legacy template_id.")
+    else:
+        _logger.info("No teams with legacy template_id found.")
+
+
+    # 2. Check for orphaned fields
+    orphaned_fields = env['helpdesk.template.field'].search([
+        ('workflow_template_id', '=', False),
+        ('template_id', '!=', False)
+    ])
+    
+    if orphaned_fields:
+        _logger.info(f"Found {len(orphaned_fields)} orphaned fields. Trying to re-link.")
+        count_relinked = 0
+        for field in orphaned_fields:
+            try:
+                legacy_template = field.template_id
+                # Find corresponding workflow
+                workflow = env['helpdesk.workflow.template'].search([
+                    ('name', '=', legacy_template.name)
+                ], limit=1)
+                
+                if workflow:
+                    field.write({
+                        'workflow_template_id': workflow.id,
+                        'template_id': False
+                    })
+                    count_relinked += 1
+                else:
+                    # Create workflow if needed (edge case)
+                     workflow = env['helpdesk.workflow.template'].create({
+                        'name': legacy_template.name,
+                        'description': legacy_template.description,
+                        'active': legacy_template.active,
+                    })
+                     field.write({
+                        'workflow_template_id': workflow.id,
+                        'template_id': False
+                    })
+                     count_relinked += 1
+
+            except Exception as e:
+                _logger.error(f"Error relinking field {field.id}: {e}")
+        _logger.info(f"Relinked {count_relinked} orphaned fields.")
+    else:
+        _logger.info("No orphaned fields found.")
+
+
+    # 3. FORCE REGENERATION OF FORMS
+    teams_to_regenerate = env['helpdesk.team'].search([
+        ('use_website_helpdesk_form', '=', True),
+        ('workflow_template_id', '!=', False)
+    ])
+    
+    _logger.info(f"Found {len(teams_to_regenerate)} teams to regenerate forms for.")
+    
+    success_count = 0
+    for team in teams_to_regenerate:
+        try:
+            if team.website_form_view_id:
+                team._regenerate_form_from_template()
+                success_count += 1
+                # _logger.info(f"Regenerated form for team: {team.name}")
+            else:
+                _logger.warning(f"Team {team.name} has no form view, skipping.")
+        except Exception as e:
+            _logger.error(f"Failed to regenerate form for team {team.name}: {e}")
+
+    _logger.info(f"Successfully regenerated {success_count}/{len(teams_to_regenerate)} forms.")
+    
+    env.cr.commit()
+    _logger.info("CHANGES COMMITTED.")