[IMP] helpdesk_extras: add file upload support, ES translations, un-blacklist attachment_ids

- Add file upload support for binary/one2many fields in form builder
- Un-blacklist attachment_ids via migration script (18.0.1.0.3)
- Change placeholder field to Text for multiline support
- Add es_MX translations for Request Type and Impact

helpdesk_extras/__init__.py

@@ -1,5 +1,21 @@
 # -*- coding: utf-8 -*-
 
+from . import controllers
 from . import models
 from . import wizard
-from . import controllers
+
+from odoo import api, SUPERUSER_ID
+
+def post_init_hook(env):
+    """
+    Hook to whitelist attachment_ids for helpdesk.ticket in website forms.
+    This runs after module installation/update.
+    """
+    # Use SQL to bypass "Properties of base fields cannot be altered" ORM check
+    env.cr.execute("""
+        UPDATE ir_model_fields 
+        SET website_form_blacklisted = false 
+        WHERE model = 'helpdesk.ticket' AND name = 'attachment_ids'
+    """)
+    # Verify if it was updated (optional, but good for debugging)
+    # env.cr.commit() # Not strictly needed as post_init_hook runs in transaction? Odoo handles commit.

helpdesk_extras/__manifest__.py

@@ -1,6 +1,6 @@
 {
     "name": "Helpdesk Extras",
-    "version": "18.0.1.0.2",
+    "version": "18.0.1.0.3",
     "category": "Services/Helpdesk",
     "summary": "Funcionalidades extras para Helpdesk - Compartir equipos y widget de horas",
     "description": """

helpdesk_extras/i18n/es_MX.po

@@ -452,3 +452,28 @@ msgstr "ej., Soporte Básico, Soporte Premium"
 msgid "Describe this workflow template..."
 msgstr "Describe esta plantilla de flujo de trabajo..."
 
+
+#. module: helpdesk_extras
+#: model:helpdesk.request.type,name:helpdesk_extras.type_incident
+msgid "Incident"
+msgstr "Incidente"
+
+#. module: helpdesk_extras
+#: model:helpdesk.request.type,name:helpdesk_extras.type_improvement
+msgid "Improvement"
+msgstr "Mejora"
+
+#. module: helpdesk_extras
+#: selection:helpdesk.ticket,business_impact:0
+msgid "Critical"
+msgstr "Crítico"
+
+#. module: helpdesk_extras
+#: selection:helpdesk.ticket,business_impact:1
+msgid "High"
+msgstr "Alto"
+
+#. module: helpdesk_extras
+#: selection:helpdesk.ticket,business_impact:2
+msgid "Normal"
+msgstr "Normal"

helpdesk_extras/migrations/18.0.1.0.3/post-migration.py

@@ -0,0 +1,12 @@
+from odoo import api, SUPERUSER_ID
+
+def migrate(cr, version):
+    env = api.Environment(cr, SUPERUSER_ID, {})
+    # Use SQL to bypass "Properties of base fields cannot be altered" ORM check
+    cr.execute("""
+        UPDATE ir_model_fields 
+        SET website_form_blacklisted = false 
+        WHERE model = 'helpdesk.ticket' AND name = 'attachment_ids'
+    """)
+    # Also for good measure, check if we need to do it for 'helpdesk.ticket' specifically?
+    # The WHERE clause handles it.

helpdesk_extras/models/helpdesk_team.py

@@ -669,6 +669,27 @@ class HelpdeskTeamExtras(models.Model):
             # Set default value as text content
             if template_field.default_value:
                 input_el.text = template_field.default_value
+        elif field_type == 'binary':
+            # File upload
+            input_el = etree.SubElement(input_div, 'input', {
+                'type': 'file',
+                'class': 'form-control s_website_form_input',
+                'name': field_name,
+                'id': field_id
+            })
+            if required:
+                input_el.set('required', '1')
+        elif field_type == 'one2many' and field.relation == 'ir.attachment':
+            # Multiple file upload for attachment_ids
+            input_el = etree.SubElement(input_div, 'input', {
+                'type': 'file',
+                'class': 'form-control s_website_form_input',
+                'name': field_name,
+                'id': field_id,
+                'multiple': 'true'
+            })
+            if required:
+                input_el.set('required', '1')
         elif field_type == 'selection':
             # Check if custom selection options are provided (for non-relation selection fields)
             selection_options = None

helpdesk_extras/models/helpdesk_template.py

@@ -258,7 +258,7 @@ class HelpdeskTemplateField(models.Model):
         string='Custom Label',
         help="Custom label for the field in the form. If empty, uses the field's default label."
     )
-    placeholder = fields.Char(
+    placeholder = fields.Text(
         string='Placeholder',
         help="Placeholder text shown when field is empty"
     )