whatsapp_web_groups/helpdesk_extras/data/helpdesk_form_data.xml

<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <!-- Extend formbuilder whitelist to include new fields -->
    <function model="ir.model.fields" name="formbuilder_whitelist">
        <value>helpdesk.ticket</value>
        <value eval="[
            'request_type_id',
            'affected_module_id',
            'affected_user_id',
            'business_impact',
            'reproduce_steps',
            'business_goal',
            'client_authorization'
        ]"/>
    </function>
</odoo>