whatsapp_web_groups/helpdesk_extras/__init__.py

# -*- coding: utf-8 -*-

from . import controllers
from . import models
from . import wizard

from odoo import api, SUPERUSER_ID

def post_init_hook(env):
    """
    Hook to whitelist attachment_ids for helpdesk.ticket in website forms.
    This runs after module installation/update.
    """
    # Use SQL to bypass "Properties of base fields cannot be altered" ORM check
    env.cr.execute("""
        UPDATE ir_model_fields 
        SET website_form_blacklisted = false 
        WHERE model = 'helpdesk.ticket' AND name = 'attachment_ids'
    """)
    # Verify if it was updated (optional, but good for debugging)
    # env.cr.commit() # Not strictly needed as post_init_hook runs in transaction? Odoo handles commit.