whatsapp_web_groups/helpdesk_extras/models/helpdesk_workflow_template.py

# -*- coding: utf-8 -*-

from odoo import api, fields, models, Command


class HelpdeskWorkflowTemplate(models.Model):
    _name = 'helpdesk.workflow.template'
    _description = 'Helpdesk Workflow Template'
    _order = 'sequence, name'

    name = fields.Char(
        string='Template Name',
        required=True,
        translate=True,
        help='Name of the workflow template'
    )
    sequence = fields.Integer(
        string='Sequence',
        default=10,
        help='Order of templates'
    )
    description = fields.Text(
        string='Description',
        translate=True,
        help='Description of the workflow template'
    )
    active = fields.Boolean(
        string='Active',
        default=True,
        help='If unchecked, this template will be hidden'
    )
    stage_template_ids = fields.One2many(
        'helpdesk.workflow.template.stage',
        'template_id',
        string='Stages',
        help='Stages included in this workflow template'
    )
    sla_template_ids = fields.One2many(
        'helpdesk.workflow.template.sla',
        'template_id',
        string='SLA Policies',
        help='SLA policies included in this workflow template'
    )
    field_ids = fields.One2many(
        'helpdesk.template.field',
        'workflow_template_id',
        string='Fields',
        copy=True,
        help='Fields included in this workflow template for ticket forms'
    )
    stage_count = fields.Integer(
        string='Stages Count',
        compute='_compute_counts',
        store=False
    )
    sla_count = fields.Integer(
        string='SLA Policies Count',
        compute='_compute_counts',
        store=False
    )
    field_count = fields.Integer(
        string='Fields Count',
        compute='_compute_counts',
        store=False
    )
    team_ids = fields.One2many(
        'helpdesk.team',
        'workflow_template_id',
        string='Teams Using This Template',
        readonly=True
    )
    team_count = fields.Integer(
        string='Teams Count',
        compute='_compute_counts',
        store=False
    )

    @api.depends('stage_template_ids', 'sla_template_ids', 'team_ids', 'field_ids')
    def _compute_counts(self):
        for template in self:
            template.stage_count = len(template.stage_template_ids)
            template.sla_count = len(template.sla_template_ids)
            template.team_count = len(template.team_ids)
            template.field_count = len(template.field_ids)

    def action_view_teams(self):
        """Open teams using this template"""
        self.ensure_one()
        action = self.env['ir.actions.actions']._for_xml_id('helpdesk.helpdesk_team_action')
        action.update({
            'domain': [('workflow_template_id', '=', self.id)],
            'context': {
                'default_workflow_template_id': self.id,
                'search_default_workflow_template_id': self.id,
            },
        })
        return action

    def copy_data(self, default=None):
        """Override copy to duplicate stages and SLAs"""
        defaults = super().copy_data(default=default)
        # Note: Stages and SLAs will be copied automatically via ondelete='cascade'
        # We just need to update the name
        for template, vals in zip(self, defaults):
            vals['name'] = self.env._("%s (copy)", template.name)
        return defaults