whatsapp_web_groups/helpdesk_extras/models/helpdesk_team_collaborator.py

# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.

from odoo import api, fields, models


class HelpdeskTeamCollaborator(models.Model):
    _name = 'helpdesk.team.collaborator'
    _description = 'Collaborators in helpdesk team shared'

    team_id = fields.Many2one(
        'helpdesk.team',
        string='Helpdesk Team',
        required=True,
        readonly=True,
        ondelete='cascade',
        export_string_translation=False
    )
    partner_id = fields.Many2one(
        'res.partner',
        string='Collaborator',
        required=True,
        readonly=True,
        export_string_translation=False
    )
    partner_email = fields.Char(
        related='partner_id.email',
        string='Email',
        readonly=True,
        export_string_translation=False
    )
    access_mode = fields.Selection(
        [
            ('admin', 'Administrator'),
            ('user_all', 'User - All Tickets'),
            ('user_own', 'User - Own Tickets'),
        ],
        string='Access Mode',
        required=True,
        default='user_own',
        help="Administrator: can view all tickets and manage other users.\n"
             "User - All Tickets: can view all tickets and create own tickets.\n"
             "User - Own Tickets: can only create and view own tickets."
    )

    _sql_constraints = [
        (
            'unique_collaborator',
            'UNIQUE(team_id, partner_id)',
            'A collaborator cannot be selected more than once in the helpdesk team sharing access. Please remove duplicate(s) and try again.'
        ),
    ]

    _rec_name = 'partner_id'