whatsapp_web_groups/helpdesk_extras/models/helpdesk_workflow_template.py

# -*- coding: utf-8 -*-

from odoo import api, fields, models, Command


class HelpdeskWorkflowTemplate(models.Model):
    _name = 'helpdesk.workflow.template'
    _description = 'Helpdesk Workflow Template'
    _order = 'sequence, name'

    name = fields.Char(
        string='Template Name',
        required=True,
        translate=True,
        help='Name of the workflow template'
    )
    sequence = fields.Integer(
        string='Sequence',
        default=10,
        help='Order of templates'
    )
    description = fields.Text(
        string='Description',
        translate=True,
        help='Description of the workflow template'
    )
    active = fields.Boolean(
        string='Active',
        default=True,
        help='If unchecked, this template will be hidden'
    )
    stage_template_ids = fields.One2many(
        'helpdesk.workflow.template.stage',
        'template_id',
        string='Stages',
        help='Stages included in this workflow template'
    )
    sla_template_ids = fields.One2many(
        'helpdesk.workflow.template.sla',
        'template_id',
        string='SLA Policies',
        help='SLA policies included in this workflow template'
    )
    field_ids = fields.One2many(
        'helpdesk.workflow.template.field',
        'workflow_template_id',
        string='Form Fields',
        copy=True,
        help='Form fields for website ticket submission'
    )
    stage_count = fields.Integer(
        string='Stages Count',
        compute='_compute_counts',
        store=False
    )
    sla_count = fields.Integer(
        string='SLA Policies Count',
        compute='_compute_counts',
        store=False
    )
    field_count = fields.Integer(
        string='Form Fields Count',
        compute='_compute_counts',
        store=False
    )
    team_ids = fields.One2many(
        'helpdesk.team',
        'workflow_template_id',
        string='Teams Using This Template',
        readonly=True
    )
    team_count = fields.Integer(
        string='Teams Count',
        compute='_compute_counts',
        store=False
    )
    documentation_html = fields.Html(
        string='Documentation',
        compute='_compute_documentation_html',
        store=False,
        sanitize=False,
        help='Auto-generated documentation of this workflow template'
    )

    @api.depends('name', 'stage_template_ids', 'sla_template_ids', 'field_ids', 'team_ids')
    def _compute_documentation_html(self):
        """Generate dynamic documentation HTML for the workflow template"""
        for template in self:
            if not template.id:
                template.documentation_html = ''
                continue
            
            html_parts = []
            
            # Header with summary
            html_parts.append(self._build_doc_header(template))
            
            # Stage flow with SLAs
            if template.stage_template_ids:
                html_parts.append(self._build_doc_stages(template))
            
            # SLA policies table
            if template.sla_template_ids:
                html_parts.append(self._build_doc_slas(template))
            
            # Form fields grouped by visibility
            if template.field_ids:
                html_parts.append(self._build_doc_fields(template))
            
            # Teams using this template
            if template.team_ids:
                html_parts.append(self._build_doc_teams(template))
            
            template.documentation_html = ''.join(html_parts)
    
    def _build_doc_header(self, template):
        """Build documentation header with summary"""
        return f'''
        <div class="o_documentation_header mb-4">
            <h3>📋 Documentación - {template.name or "Sin nombre"}</h3>
            <hr style="border-top: 2px solid #875A7B;"/>
            <div class="d-flex gap-3 mb-3">
                <span class="badge bg-primary fs-6">{len(template.stage_template_ids)} Etapas</span>
                <span class="badge bg-success fs-6">{len(template.sla_template_ids)} SLAs</span>
                <span class="badge bg-info fs-6">{len(template.field_ids)} Campos</span>
                <span class="badge bg-secondary fs-6">{len(template.team_ids)} Equipos</span>
            </div>
        </div>
        '''
    
    def _build_doc_stages(self, template):
        """Build stage flow diagram with integrated SLAs"""
        stages = template.stage_template_ids.sorted('sequence')
        
        # Create SLA lookup by stage
        sla_by_stage = {}
        for sla in template.sla_template_ids:
            stage_id = sla.stage_template_id.id
            if stage_id not in sla_by_stage:
                sla_by_stage[stage_id] = []
            sla_by_stage[stage_id].append(sla)
        
        # Build flow diagram
        flow_items = []
        for i, stage in enumerate(stages):
            # Stage box styling
            if stage.fold:
                bg_color = '#6c757d'  # Gray for closed stages
                icon = '📦'
            elif i == 0:
                bg_color = '#17a2b8'  # Blue for first stage
                icon = '📥'
            else:
                bg_color = '#28a745'  # Green for normal stages
                icon = '⚙️'
            
            # SLA info for this stage
            sla_html = ''
            if stage.id in sla_by_stage:
                slas = sla_by_stage[stage.id]
                sla_texts = []
                for sla in slas[:2]:  # Show max 2 SLAs
                    priority_text = self._get_priority_text(sla.priority)
                    sla_texts.append(f"⏱️ {sla.time:.0f}h ({priority_text})")
                sla_html = '<br/><small class="text-muted">' + '<br/>'.join(sla_texts) + '</small>'
            
            stage_html = f'''
            <div class="text-center" style="min-width: 100px;">
                <div class="rounded p-2" style="background-color: {bg_color}; color: white;">
                    <strong>{icon} {stage.name}</strong>
                </div>
                {sla_html}
            </div>
            '''
            flow_items.append(stage_html)
        
        flow_html = '<span class="mx-2 fs-4">→</span>'.join(flow_items)
        
        return f'''
        <div class="o_documentation_stages mb-4">
            <h4>🔄 Flujo de Trabajo</h4>
            <div class="d-flex align-items-start flex-wrap gap-2 p-3 bg-light rounded">
                {flow_html}
            </div>
            <small class="text-muted">Las etapas en gris son etapas de cierre (plegadas en Kanban)</small>
        </div>
        '''
    
    def _build_doc_slas(self, template):
        """Build SLA policies table"""
        slas = template.sla_template_ids.sorted('sequence')
        
        rows = []
        for sla in slas:
            priority_badge = self._get_priority_badge(sla.priority)
            excluded = ', '.join(sla.exclude_stage_template_ids.mapped('name')) or '-'
            
            rows.append(f'''
            <tr>
                <td><strong>{sla.name}</strong></td>
                <td>{sla.stage_template_id.name or '-'}</td>
                <td><code>{sla.time:.0f}h</code></td>
                <td>{priority_badge}</td>
                <td><small class="text-muted">{excluded}</small></td>
            </tr>
            ''')
        
        return f'''
        <div class="o_documentation_slas mb-4">
            <h4>⏱️ Políticas SLA</h4>
            <table class="table table-sm table-bordered">
                <thead class="table-light">
                    <tr>
                        <th>Nombre</th>
                        <th>Etapa Objetivo</th>
                        <th>Tiempo</th>
                        <th>Prioridad</th>
                        <th>Pausado en</th>
                    </tr>
                </thead>
                <tbody>
                    {''.join(rows)}
                </tbody>
            </table>
        </div>
        '''
    
    def _build_doc_fields(self, template):
        """Build form fields table grouped by visibility dependency"""
        fields = template.field_ids.sorted('sequence')
        
        # Group fields by visibility dependency
        groups = {}  # {dependency_id: {'name': str, 'condition': str, 'fields': []}}
        common_fields = []
        
        for field in fields:
            if not field.visibility_dependency:
                common_fields.append(field)
            else:
                dep_id = field.visibility_dependency.id
                if dep_id not in groups:
                    # Get the condition display
                    condition_display = self._get_visibility_display(field)
                    groups[dep_id] = {
                        'name': field.visibility_dependency.field_description or field.visibility_dependency.name,
                        'condition': condition_display,
                        'fields': []
                    }
                groups[dep_id]['fields'].append(field)
        
        html_parts = ['<div class="o_documentation_fields mb-4">', '<h4>📝 Campos del Formulario</h4>']
        
        # Common fields
        if common_fields:
            html_parts.append(self._build_fields_table('Campos Comunes', 'Siempre visibles', common_fields, 'bg-primary'))
        
        # Grouped fields
        for dep_id, group in groups.items():
            title = f"Campos para: {group['condition']}"
            html_parts.append(self._build_fields_table(title, '', group['fields'], 'bg-warning'))
        
        html_parts.append('</div>')
        return ''.join(html_parts)
    
    def _build_fields_table(self, title, subtitle, fields, badge_class):
        """Build a single fields table"""
        rows = []
        for field in fields:
            required_icon = '✅' if field.required else '❌'
            model_required = ' 🔒' if field.model_required else ''
            label = field.label_custom or (field.field_id.field_description if field.field_id else field.field_name)
            help_text = f'<small class="text-muted">{field.help_text[:50]}...</small>' if field.help_text and len(field.help_text) > 50 else (f'<small class="text-muted">{field.help_text}</small>' if field.help_text else '-')
            
            rows.append(f'''
            <tr>
                <td><code>{field.field_name}</code></td>
                <td>{label}</td>
                <td class="text-center">{required_icon}{model_required}</td>
                <td>{help_text}</td>
            </tr>
            ''')
        
        subtitle_html = f'<small class="text-muted">({subtitle})</small>' if subtitle else ''
        
        return f'''
        <div class="mb-3">
            <h6><span class="badge {badge_class}">{title}</span> {subtitle_html}</h6>
            <table class="table table-sm table-bordered">
                <thead class="table-light">
                    <tr>
                        <th style="width: 20%;">Campo</th>
                        <th style="width: 25%;">Etiqueta</th>
                        <th style="width: 10%;" class="text-center">Oblig.</th>
                        <th>Descripción</th>
                    </tr>
                </thead>
                <tbody>
                    {''.join(rows)}
                </tbody>
            </table>
        </div>
        '''
    
    def _build_doc_teams(self, template):
        """Build teams using this template"""
        teams = template.team_ids
        
        rows = []
        for team in teams:
            form_icon = '✅' if team.use_website_helpdesk_form else '❌'
            rows.append(f'''
            <tr>
                <td><strong>{team.name}</strong></td>
                <td class="text-center">{form_icon}</td>
            </tr>
            ''')
        
        return f'''
        <div class="o_documentation_teams mb-4">
            <h4>👥 Equipos Usando Este Template</h4>
            <table class="table table-sm table-bordered" style="max-width: 400px;">
                <thead class="table-light">
                    <tr>
                        <th>Equipo</th>
                        <th class="text-center">Formulario Web</th>
                    </tr>
                </thead>
                <tbody>
                    {''.join(rows)}
                </tbody>
            </table>
        </div>
        '''
    
    def _get_visibility_display(self, field):
        """Get human readable visibility condition"""
        if not field.visibility_dependency:
            return 'Siempre visible'
        
        dep_name = field.visibility_dependency.field_description or field.visibility_dependency.name
        
        comparator_map = {
            'equal': 'es igual a',
            '!equal': 'no es igual a',
            'contains': 'contiene',
            '!contains': 'no contiene',
            'set': 'está definido',
            '!set': 'no está definido',
            'selected': 'es igual a',
            '!selected': 'no es igual a',
        }
        
        comp_text = comparator_map.get(field.visibility_comparator, field.visibility_comparator)
        
        # Get condition value display
        condition_value = field.visibility_condition
        if field.visibility_dependency.ttype == 'many2one' and field.visibility_condition_m2o_id:
            try:
                related_model = self.env[field.visibility_dependency.relation]
                related_record = related_model.browse(field.visibility_condition_m2o_id)
                if related_record.exists():
                    condition_value = related_record.display_name
            except:
                pass
        
        if field.visibility_comparator in ['set', '!set']:
            return f"{dep_name} {comp_text}"
        
        return f"{dep_name} {comp_text} '{condition_value}'"
    
    def _get_priority_text(self, priority):
        """Get priority text"""
        priority_map = {
            '0': 'Baja',
            '1': 'Normal', 
            '2': 'Alta',
            '3': 'Urgente',
        }
        return priority_map.get(priority, 'Todas')
    
    def _get_priority_badge(self, priority):
        """Get priority badge HTML"""
        priority_map = {
            '0': ('Baja', 'bg-secondary'),
            '1': ('Normal', 'bg-info'),
            '2': ('Alta', 'bg-warning text-dark'),
            '3': ('Urgente', 'bg-danger'),
        }
        text, cls = priority_map.get(priority, ('Todas', 'bg-light text-dark'))
        return f'<span class="badge {cls}">{text}</span>'

    @api.model
    def default_get(self, fields_list):
        """Set default required form fields when creating a new workflow template"""
        res = super().default_get(fields_list)
        
        # Only set defaults if field_ids is in fields_list and not already provided
        if 'field_ids' in fields_list and not self.env.context.get('default_field_ids'):
            # Required fields for the website form builder
            required_field_names = ['partner_name', 'partner_email', 'name', 'description']
            
            # Get field records from helpdesk.ticket model
            ticket_model = self.env['ir.model'].search([('model', '=', 'helpdesk.ticket')], limit=1)
            if ticket_model:
                required_fields = self.env['ir.model.fields'].search([
                    ('model_id', '=', ticket_model.id),
                    ('name', 'in', required_field_names),
                    ('website_form_blacklisted', '=', False)
                ])
                
                field_map = {f.name: f for f in required_fields}
                field_ids_commands = []
                sequence = 10
                
                # Add partner_name (required, sequence 10)
                if 'partner_name' in field_map:
                    field_ids_commands.append((0, 0, {
                        'field_id': field_map['partner_name'].id,
                        'required': True,
                        'sequence': sequence
                    }))
                    sequence += 10
                
                # Add partner_email (required, sequence 20)
                if 'partner_email' in field_map:
                    field_ids_commands.append((0, 0, {
                        'field_id': field_map['partner_email'].id,
                        'required': True,
                        'sequence': sequence
                    }))
                    sequence += 10
                
                # Add name (model_required, sequence 30)
                if 'name' in field_map:
                    name_field = field_map['name']
                    field_ids_commands.append((0, 0, {
                        'field_id': name_field.id,
                        'required': True,
                        'model_required': name_field.required,
                        'sequence': sequence
                    }))
                    sequence += 10
                
                # Add description (required, sequence 40)
                if 'description' in field_map:
                    field_ids_commands.append((0, 0, {
                        'field_id': field_map['description'].id,
                        'required': True,
                        'sequence': sequence
                    }))
                
                if field_ids_commands:
                    res['field_ids'] = field_ids_commands
        
        return res

    @api.depends('stage_template_ids', 'sla_template_ids', 'field_ids', 'team_ids')
    def _compute_counts(self):
        for template in self:
            template.stage_count = len(template.stage_template_ids)
            template.sla_count = len(template.sla_template_ids)
            template.field_count = len(template.field_ids)
            template.team_count = len(template.team_ids)

    def action_view_teams(self):
        """Open teams using this template"""
        self.ensure_one()
        action = self.env['ir.actions.actions']._for_xml_id('helpdesk.helpdesk_team_action')
        action.update({
            'domain': [('workflow_template_id', '=', self.id)],
            'context': {
                'default_workflow_template_id': self.id,
                'search_default_workflow_template_id': self.id,
            },
        })
        return action

    def copy_data(self, default=None):
        """Override copy to duplicate stages and SLAs"""
        defaults = super().copy_data(default=default)
        # Note: Stages and SLAs will be copied automatically via ondelete='cascade'
        # We just need to update the name
        for template, vals in zip(self, defaults):
            vals['name'] = self.env._("%s (copy)", template.name)
        return defaults