whatsapp_web_groups/helpdesk_extras/views/helpdesk_workflow_template_views.xml

<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <!-- List View -->
    <record id="helpdesk_workflow_template_view_tree" model="ir.ui.view">
        <field name="name">helpdesk.workflow.template.tree</field>
        <field name="model">helpdesk.workflow.template</field>
        <field name="arch" type="xml">
            <list string="Workflow Templates" decoration-muted="active == False">
                <field name="sequence" widget="handle" invisible="1"/>
                <field name="name"/>
                <field name="stage_count" string="Stages" sum="Total Stages"/>
                <field name="sla_count" string="SLA Policies" sum="Total SLAs"/>
                <field name="team_count" string="Teams Using"/>
                <field name="active" widget="boolean_toggle"/>
            </list>
        </field>
    </record>

    <!-- Kanban View -->
    <record id="helpdesk_workflow_template_view_kanban" model="ir.ui.view">
        <field name="name">helpdesk.workflow.template.kanban</field>
        <field name="model">helpdesk.workflow.template</field>
        <field name="arch" type="xml">
            <kanban default_order="name" class="o_kanban_small_column" sample="1">
                <field name="name"/>
                <field name="active"/>
                <field name="stage_count"/>
                <field name="sla_count"/>
                <field name="team_count"/>
                <templates>
                    <t t-name="card">
                        <div class="oe_kanban_card oe_kanban_global_click">
                            <div class="o_kanban_card_header">
                                <div class="o_kanban_card_header_title">
                                    <div class="o_primary">
                                        <field name="name" class="fw-bold fs-5"/>
                                    </div>
                                </div>
                            </div>
                            <div class="o_kanban_card_content">
                                <div class="row mb-2">
                                    <div class="col-6">
                                        <div class="text-muted small">Stages</div>
                                        <div class="fw-bold"><field name="stage_count"/></div>
                                    </div>
                                    <div class="col-6">
                                        <div class="text-muted small">SLA Policies</div>
                                        <div class="fw-bold"><field name="sla_count"/></div>
                                    </div>
                                </div>
                                <div t-if="record.team_count.raw_value > 0" class="mt-2">
                                    <span class="badge bg-info">
                                        <i class="fa fa-users me-1"/>
                                        <field name="team_count"/>
                                    </span>
                                </div>
                            </div>
                        </div>
                    </t>
                </templates>
            </kanban>
        </field>
    </record>

    <!-- Form View -->
    <record id="helpdesk_workflow_template_view_form" model="ir.ui.view">
        <field name="name">helpdesk.workflow.template.form</field>
        <field name="model">helpdesk.workflow.template</field>
        <field name="arch" type="xml">
            <form string="Workflow Template">
                <header>
                    <button name="action_view_teams" string="Teams Using This Template" type="object" class="oe_stat_button" icon="fa-users" invisible="team_count == 0">
                        <field name="team_count" widget="statinfo" string="Teams"/>
                    </button>
                    <field name="active" widget="boolean_toggle" options="{'invisible': [('id', '=', False)]}"/>
                </header>
                <sheet>
                    <group>
                        <group>
                            <field name="name" placeholder="e.g., Basic Support, Premium Support"/>
                            <field name="description" placeholder="Describe this workflow template..."/>
                        </group>
                    </group>
                    
                    <notebook>
                        <page string="Stages" name="stages">
                            <field name="stage_template_ids" nolabel="1">
                                <list string="Stages" editable="bottom" default_order="sequence">
                                    <field name="sequence" widget="handle"/>
                                    <field name="name" required="1"/>
                                    <field name="fold" widget="boolean_toggle"/>
                                    <field name="description"/>
                                </list>
                            </field>
                        </page>
                        <page string="SLA Policies" name="slas">
                            <field name="sla_template_ids" nolabel="1">
                                <list string="SLA Policies" editable="bottom" default_order="sequence">
                                    <field name="sequence" widget="handle"/>
                                    <field name="name" required="1"/>
                                    <field name="stage_template_id" required="1" domain="[('template_id', '=', parent.id)]"/>
                                    <field name="time" widget="float_time" required="1"/>
                                    <field name="priority" widget="priority"/>
                                    <field name="exclude_stage_template_ids" widget="many2many_tags" 
                                           domain="[('template_id', '=', parent.id), ('id', '!=', stage_template_id)]"
                                           string="Excluded Stages"/>
                                    <field name="tag_ids" widget="many2many_tags" optional="hide"/>
                                </list>
                                <form string="SLA Policy">
                                    <sheet>
                                        <group>
                                            <group>
                                                <field name="name"/>
                                                <field name="sequence"/>
                                                <field name="stage_template_id" domain="[('template_id', '=', template_id)]"/>
                                                <field name="time" widget="float_time"/>
                                                <field name="priority" widget="priority"/>
                                            </group>
                                            <group>
                                                <field name="description"/>
                                                <field name="exclude_stage_template_ids" widget="many2many_tags" 
                                                       domain="[('template_id', '=', template_id), ('id', '!=', stage_template_id)]"
                                                       help="Stages where time spent will NOT count towards the SLA deadline. Useful for 'On Hold' or 'Waiting for Customer' stages."/>
                                                <field name="tag_ids" widget="many2many_tags"/>
                                            </group>
                                        </group>
                                    </sheet>
                                </form>
                            </field>
                        </page>
                        <page string="Form Fields" name="form_fields">
                            <field name="field_ids" nolabel="1">
                                <list string="Form Fields" editable="bottom" default_order="sequence">
                                    <field name="sequence" widget="handle"/>
                                    <field name="field_id" required="1" 
                                           domain="[('model', '=', 'helpdesk.ticket'), ('website_form_blacklisted', '=', False)]"/>
                                    <field name="label_custom" optional="show"/>
                                    <field name="required" widget="boolean_toggle"/>
                                    <field name="model_required" invisible="1"/>
                                    <field name="placeholder" optional="hide"/>
                                    <field name="default_value" optional="hide"/>
                                    <field name="selection_type" optional="hide"/>
                                    <field name="rows" optional="hide"/>
                                    <field name="input_type" optional="hide"/>
                                    <field name="visibility_dependency" optional="hide"/>
                                    <field name="visibility_comparator" optional="hide" 
                                           invisible="not visibility_dependency"/>
                                    <field name="visibility_condition" optional="hide" 
                                           invisible="not visibility_dependency"/>
                                </list>
                                <form string="Form Field">
                                    <sheet>
                                        <group>
                                            <group string="Field Configuration">
                                                <field name="field_id" required="1"/>
                                                <field name="sequence"/>
                                                <field name="label_custom"/>
                                                <field name="required"/>
                                                <field name="model_required" readonly="1"/>
                                            </group>
                                            <group string="Display Options">
                                                <field name="placeholder"/>
                                                <field name="default_value"/>
                                                <field name="selection_type"/>
                                                <field name="rows"/>
                                                <field name="input_type"/>
                                                <field name="help_text"/>
                                            </group>
                                        </group>
                                        <group string="Visibility Conditions" col="4">
                                            <field name="visibility_dependency"/>
                                            <field name="visibility_comparator" 
                                                   invisible="not visibility_dependency"/>
                                            <field name="visibility_condition" 
                                                   invisible="not visibility_dependency"/>
                                            <field name="visibility_between" 
                                                   invisible="visibility_comparator not in ['between', '!between']"/>
                                        </group>
                                    </sheet>
                                </form>
                            </field>
                        </page>
                    </notebook>
                </sheet>
            </form>
        </field>
    </record>

    <!-- Search View -->
    <record id="helpdesk_workflow_template_view_search" model="ir.ui.view">
        <field name="name">helpdesk.workflow.template.search</field>
        <field name="model">helpdesk.workflow.template</field>
        <field name="arch" type="xml">
            <search string="Workflow Templates">
                <field name="name" string="Template Name"/>
                <filter string="Active" name="active" domain="[('active', '=', True)]"/>
                <filter string="Archived" name="inactive" domain="[('active', '=', False)]"/>
                <separator/>
                <filter string="Has Stages" name="has_stages" domain="[('stage_template_ids', '!=', False)]"/>
                <filter string="Has SLAs" name="has_slas" domain="[('sla_template_ids', '!=', False)]"/>
                <group expand="0" string="Group By">
                    <filter string="Active" name="group_active" context="{'group_by': 'active'}"/>
                </group>
            </search>
        </field>
    </record>

    <!-- Action -->
    <record id="helpdesk_workflow_template_action" model="ir.actions.act_window">
        <field name="name">Workflow Templates</field>
        <field name="res_model">helpdesk.workflow.template</field>
        <field name="view_mode">kanban,list,form</field>
        <field name="context">{'search_default_active': 1}</field>
        <field name="help" type="html">
            <p class="o_view_nocontent_smiling_face">
                Create your first workflow template!
            </p>
            <p>
                Workflow templates allow you to quickly set up stages and SLA policies for helpdesk teams.
                Create a template with predefined stages and SLAs, then apply it to any team with one click.
            </p>
        </field>
    </record>

    <!-- Menu -->
    <menuitem id="menu_helpdesk_workflow_template"
              name="Workflow Templates"
              parent="helpdesk.helpdesk_menu_config"
              action="helpdesk_workflow_template_action"
              sequence="30"/>
</odoo>