whatsapp_web_groups/helpdesk_extras/i18n/en_US.po

# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_extras
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 18.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-12-07 01:00:00+0000\n"
"PO-Revision-Date: 2025-12-07 01:00:00+0000\n"
"Last-Translator: M22 Tech\n"
"Language-Team: English (US)\n"
"Language: en_US\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Plural-Forms: nplurals=2; plural=(n != 1);\n"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template,name:helpdesk_extras.workflow_template_basic_support
msgid "Basic Support"
msgstr "Basic Support"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template,name:helpdesk_extras.workflow_template_premium_support
msgid "Premium Support"
msgstr "Premium Support"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template,name:helpdesk_extras.workflow_template_development
msgid "Development"
msgstr "Development"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template,description:helpdesk_extras.workflow_template_basic_support
msgid "Simple workflow with 3 stages: New, In Progress, and Solved. Includes basic SLA policies for response and resolution times."
msgstr "Simple workflow with 3 stages: New, In Progress, and Solved. Includes basic SLA policies for response and resolution times."

#. module: helpdesk_extras
#: model:helpdesk.workflow.template,description:helpdesk_extras.workflow_template_premium_support
msgid "Enhanced workflow with 4 stages including On Hold. Faster SLA policies for premium customers."
msgstr "Enhanced workflow with 4 stages including On Hold. Faster SLA policies for premium customers."

#. module: helpdesk_extras
#: model:helpdesk.workflow.template,description:helpdesk_extras.workflow_template_development
msgid "Workflow for development teams with stages: New, Analysis, In Progress, Testing, and Done. Includes SLA policies by priority."
msgstr "Workflow for development teams with stages: New, Analysis, In Progress, Testing, and Done. Includes SLA policies by priority."

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_new
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_new_premium
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_new_dev
msgid "New"
msgstr "New"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_in_progress
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_in_progress_premium
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_in_progress_dev
msgid "In Progress"
msgstr "In Progress"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_solved
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_solved_premium
msgid "Solved"
msgstr "Solved"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_on_hold_premium
msgid "On Hold"
msgstr "On Hold"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_analysis
msgid "Analysis"
msgstr "Analysis"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_testing
msgid "Testing"
msgstr "Testing"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,name:helpdesk_extras.stage_template_done
msgid "Done"
msgstr "Done"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_new
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_in_progress
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_solved
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_new_premium
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_in_progress_premium
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_on_hold_premium
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_solved_premium
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_new_dev
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_analysis
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_in_progress_dev
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_testing
#: model:helpdesk.workflow.template.stage,legend_blocked:helpdesk_extras.stage_template_done
msgid "Blocked"
msgstr "Blocked"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_new
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_in_progress
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_solved
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_new_premium
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_in_progress_premium
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_on_hold_premium
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_solved_premium
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_new_dev
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_analysis
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_in_progress_dev
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_testing
#: model:helpdesk.workflow.template.stage,legend_done:helpdesk_extras.stage_template_done
msgid "Ready"
msgstr "Ready"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_new
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_in_progress
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_solved
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_new_premium
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_in_progress_premium
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_on_hold_premium
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_solved_premium
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_new_dev
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_analysis
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_in_progress_dev
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_testing
#: model:helpdesk.workflow.template.stage,legend_normal:helpdesk_extras.stage_template_done
msgid "In Progress"
msgstr "In Progress"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_basic_response
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_premium_response_normal
msgid "Response Time - Normal Priority"
msgstr "Response Time - Normal Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_premium_response_high
msgid "Response Time - High Priority"
msgstr "Response Time - High Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_basic_resolution
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_premium_resolution_normal
msgid "Resolution Time - Normal Priority"
msgstr "Resolution Time - Normal Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_premium_resolution_high
msgid "Resolution Time - High Priority"
msgstr "Resolution Time - High Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_dev_analysis_normal
msgid "Analysis Time - Normal Priority"
msgstr "Analysis Time - Normal Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_dev_completion_normal
msgid "Completion Time - Normal Priority"
msgstr "Completion Time - Normal Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_dev_analysis_high
msgid "Analysis Time - High Priority"
msgstr "Analysis Time - High Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_dev_completion_high
msgid "Completion Time - High Priority"
msgstr "Completion Time - High Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_dev_analysis_urgent
msgid "Analysis Time - Urgent Priority"
msgstr "Analysis Time - Urgent Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,name:helpdesk_extras.sla_template_dev_completion_urgent
msgid "Completion Time - Urgent Priority"
msgstr "Completion Time - Urgent Priority"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_basic_response
msgid "<p>Tickets should be responded to within 4 working hours</p>"
msgstr "<p>Tickets should be responded to within 4 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_basic_resolution
msgid "<p>Tickets should be resolved within 24 working hours</p>"
msgstr "<p>Tickets should be resolved within 24 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_premium_response_normal
msgid "<p>Premium tickets should be responded to within 2 working hours</p>"
msgstr "<p>Premium tickets should be responded to within 2 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_premium_resolution_normal
msgid "<p>Premium tickets should be resolved within 8 working hours</p>"
msgstr "<p>Premium tickets should be resolved within 8 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_premium_response_high
msgid "<p>High priority premium tickets should be responded to within 1 working hour</p>"
msgstr "<p>High priority premium tickets should be responded to within 1 working hour</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_premium_resolution_high
msgid "<p>High priority premium tickets should be resolved within 4 working hours</p>"
msgstr "<p>High priority premium tickets should be resolved within 4 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_dev_analysis_normal
msgid "<p>Normal priority tickets should be analyzed within 8 working hours</p>"
msgstr "<p>Normal priority tickets should be analyzed within 8 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_dev_completion_normal
msgid "<p>Normal priority tickets should be completed within 40 working hours</p>"
msgstr "<p>Normal priority tickets should be completed within 40 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_dev_analysis_high
msgid "<p>High priority tickets should be analyzed within 4 working hours</p>"
msgstr "<p>High priority tickets should be analyzed within 4 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_dev_completion_high
msgid "<p>High priority tickets should be completed within 16 working hours</p>"
msgstr "<p>High priority tickets should be completed within 16 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_dev_analysis_urgent
msgid "<p>Urgent tickets should be analyzed within 2 working hours</p>"
msgstr "<p>Urgent tickets should be analyzed within 2 working hours</p>"

#. module: helpdesk_extras
#: model:helpdesk.workflow.template.sla,description:helpdesk_extras.sla_template_dev_completion_urgent
msgid "<p>Urgent tickets should be completed within 8 working hours</p>"
msgstr "<p>Urgent tickets should be completed within 8 working hours</p>"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_tree
msgid "Workflow Templates"
msgstr "Workflow Templates"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_tree
msgid "Stages"
msgstr "Stages"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_tree
msgid "SLA Policies"
msgstr "SLA Policies"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_tree
msgid "Teams Using"
msgstr "Teams Using"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_tree
msgid "Total Stages"
msgstr "Total Stages"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_tree
msgid "Total SLAs"
msgstr "Total SLAs"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "Teams Using This Template"
msgstr "Teams Using This Template"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "Workflow Template"
msgstr "Workflow Template"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "Excluded Stages"
msgstr "Excluded Stages"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "SLA Policy"
msgstr "SLA Policy"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "Stages where time spent will NOT count towards the SLA deadline. Useful for 'On Hold' or 'Waiting for Customer' stages."
msgstr "Stages where time spent will NOT count towards the SLA deadline. Useful for 'On Hold' or 'Waiting for Customer' stages."

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_search
msgid "Template Name"
msgstr "Template Name"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_search
msgid "Active"
msgstr "Active"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_search
msgid "Archived"
msgstr "Archived"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_search
msgid "Has Stages"
msgstr "Has Stages"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_search
msgid "Has SLAs"
msgstr "Has SLAs"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_search
msgid "Group By"
msgstr "Group By"

#. module: helpdesk_extras
#: model:ir.ui.menu,name:helpdesk_extras.menu_helpdesk_workflow_template
msgid "Workflow Templates"
msgstr "Workflow Templates"

#. module: helpdesk_extras
#: model:ir.actions.act_window,name:helpdesk_extras.helpdesk_workflow_template_action
msgid "Workflow Templates"
msgstr "Workflow Templates"

#. module: helpdesk_extras
#: model:ir.actions.act_window,help:helpdesk_extras.helpdesk_workflow_template_action
msgid "Create your first workflow template!"
msgstr "Create your first workflow template!"

#. module: helpdesk_extras
#: model:ir.actions.act_window,help:helpdesk_extras.helpdesk_workflow_template_action
msgid "Workflow templates allow you to quickly set up stages and SLA policies for helpdesk teams. Create a template with predefined stages and SLAs, then apply it to any team with one click."
msgstr "Workflow templates allow you to quickly set up stages and SLA policies for helpdesk teams. Create a template with predefined stages and SLAs, then apply it to any team with one click."

#. module: helpdesk_extras
#: model:ir.actions.act_window,name:helpdesk_extras.action_helpdesk_workflow_template_apply_wizard
msgid "Apply Workflow Template"
msgstr "Apply Workflow Template"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__team_id
msgid "Team"
msgstr "Team"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__workflow_template_id
msgid "Workflow Template"
msgstr "Workflow Template"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__replace_existing
msgid "Replace Existing Stages and SLAs"
msgstr "Replace Existing Stages and SLAs"

#. module: helpdesk_extras
#: model:ir.model.fields,help:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__replace_existing
msgid "If checked, existing stages and SLAs will be removed before applying the template"
msgstr "If checked, existing stages and SLAs will be removed before applying the template"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__stage_count
msgid "Stages to Create"
msgstr "Stages to Create"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__sla_count
msgid "SLA Policies to Create"
msgstr "SLA Policies to Create"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__existing_stage_count
msgid "Existing Stages"
msgstr "Existing Stages"

#. module: helpdesk_extras
#: model:ir.model.fields,field_description:helpdesk_extras.field_helpdesk_workflow_template_apply_wizard__existing_sla_count
msgid "Existing SLA Policies"
msgstr "Existing SLA Policies"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_apply_wizard_form
msgid "Apply Template"
msgstr "Apply Template"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_apply_wizard_form
msgid "Summary"
msgstr "Summary"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_team_view_form_inherit_helpdesk_extras
msgid "Select a workflow template to quickly set up stages and SLA policies"
msgstr "Select a workflow template to quickly set up stages and SLA policies"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_kanban
msgid "Stages"
msgstr "Stages"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_kanban
msgid "SLA Policies"
msgstr "SLA Policies"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_kanban
msgid "team(s)"
msgstr "team(s)"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "Teams"
msgstr "Teams"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "e.g., Basic Support, Premium Support"
msgstr "e.g., Basic Support, Premium Support"

#. module: helpdesk_extras
#: model_terms:ir.ui.view,arch_db:helpdesk_extras.helpdesk_workflow_template_view_form
msgid "Describe this workflow template..."
msgstr "Describe this workflow template..."